Job Summary 

• Desktop and Site Support Technician is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems.
• Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
• Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Responsibilities 

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Virtual desktop troubleshooting for remote staff.
• Perform laptop, desktop, printer and hardware setup and configurations.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Work with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
• Interact with numerous computer platforms in a multi-layered, client server environment.
• Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Train and orients staff on use of hardware and software.
• Recommend and / or perform upgrades on systems to ensure longevity.
• Work with procurement staff to purchase hardware, software and related supplies.
• Assess functional needs to determine specifications for purchases.
• Assist infrastructure engineering and support resources in maintaining LAN/WAN and telecom systems, including physical installation and other support as required.

Requirements

• 0 to 2 years’ Experience in desktop support role
• Degree in IT or related field
• Extensive experience supporting end users in a geographically dispersed technology environment.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills in English (business fluent) Organization sensitive and able to maneuver between various / conflicting interests.
• Having the drive to realize objectives and combine various goals as a personal ambition.
• Great ability of thinking outside set paths and able to produce several solutions to different situation
• Highly skilled in presenting data, creating, and presenting PowerPoint presentations to global audience and industry leaders