Director of Organizational Effectiveness and Performance at Inkomoko

The role combines high-level coordination, strong communication, and hands-on execution to keep priorities moving, unblock teams, and ensure the COO’s strategy translates into measurable results across operations, risk, and scale-up initiatives.

Key Responsibilities:

Process Excellence & Continuous Improvement (20%)

• Lead end-to-end process reviews across key workflows (e.g., client journey, loan processing, staff journey, procurement)
• Identify inefficiencies and implement simplified, scalable processes
• Drive a culture of continuous improvement and operational excellence
• Support teams to adopt and sustain improved ways of working
• Lead and support priority projects under the COO, including scale-up initiatives and new country readiness
• Conduct rapid process reviews across operations (e.g., client journey, procurement, approvals) and recommend improvements
• Coordinate and manage consultants supporting operational transformation initiatives
• Track delivery against key operational KPIs and escalate risks or delays

Enterprise level Operations, Risk, Systems &  Performance Tracking (20 %)

• Support the COO in strengthening enterprise risk management, including risk tracking and mitigation follow-up
• Coordinate initiatives related to security, safeguarding, legal/contracting, and operational standards
• Support digital transformation efforts by improving visibility, dashboards, and reporting systems
• Ensure operational policies and standards are documented, communicated, and implemented consistently
• Support COO in corporate performance tracking

Communications & Alignment (25%)

• Draft and refine high-quality internal and external communications (presentations, updates, reports)
• Translate strategy into clear, actionable messaging for teams across countries
• Drive alignment across departments by ensuring consistent messaging and priorities
• Facilitate workshops, leadership meetings, and cross-functional planning sessions

Executive Coordination (10%)

• Organize Office of COO Leaders meetings, as well as other key meetings/forums
• Prepare briefing notes, talking points, and decision memos for internal and external engagements
• Coordinate Office of COO board reports
• Track action items from leadership meetings and ensure timely follow-through
• Represent the COO in meetings where appropriate and ensure clear communication back to teams
• Coordinate Board and executive-level materials in collaboration with leadership

Requirements

WHO WE ARE LOOKING FOR

• Inkomoko has found that our happiest and most effective colleagues are proactive, resourceful, self-motivated, trustworthy, and accountable. They are go-getters with a can-do attitude, who support their teammates with sincerity. No task is too small and above all, they are humble and willing to give and receive feedback.
• This role requires someone who is highly organized, detail-oriented, and execution-focused, while able to operate at a strategic level when needed.

Core Capabilities:

• Strong system, process experience
• Strong facilitation skills both in person and use of virtual facilitation tools
• Exceptional report writing experience
• Exceptional communicator: Clear, concise writer and confident facilitator across all levels
• Execution-focused: Strong ability to track details, manage follow-through, and deliver results
• Highly organized: Able to manage multiple priorities with precision and discipline
• Problem solver: Quickly identifies issues and drives practical solutions
• Trusted partner: Exercises sound judgment, discretion, and integrity
• Adaptable and resilient: Thrives in a fast-paced, high-growth environment

Experience & Qualifications:

• 8+ years of experience in operations, consulting, program management, or executive support roles
• Organizational effectiveness
• Prior experience supporting a senior executive (COO, CEO, or similar) strongly preferred
• Experience in high-growth, mission-driven or startup environments is an advantage
• Strong proficiency in productivity tools, data systems, and presentation platforms
• Bachelor’s degree required; Master’s degree is an advantage.

Key competencies:

We are looking for someone who;

• Thinks and Plans Strategically – Identifies opportunities using future-focused thinking (5+ years ahead); creates a strategic path to operationalize work plans
• Coaches – Facilitates skill development by asking the right questions and providing motivational feedback; enables others and builds their confidence and self-esteem to solve problems independently.
• Manages Complexity – Making sense of information to effectively solve problems
• Leadership – Operates with commitment to values and culture, while supporting the growth and development of others.

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential Performance-based bonus
• Incredible company culture, with opportunities for learning and growth
• Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
• Ability to make a significant social impact to your community
• Health insurance for self and family
• Staff savings and provident fund, negotiated bank rates for long-term employees
• Generous annual leave, parental leave, and sabbatical options.